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Can I see if my clients have opened the itinerary or downloaded Trip Plans app?

*This article is outdated, check out our new Help Desk at https://intercom.help/travefy

Yes! You can watch their status if they have opened the itinerary email and/or download the Trip Plans app. You can see this by clicking on the trip itinerary in your active trips list:

When you email the itinerary to your client, you will see the status of them within the email window

The circling arrows symbol (as seen above) means that the itinerary email is Pending, meaning that they haven't opened the email yet. The phone symbol means that they have downloaded the Trip Plans app. If they have a web circle symbol (as seen above) next to their name, that means they have not downloaded the Trip Plans app and they are viewing the itinerary via the shareable URL. 

Once they have viewed it, you notice an eye symbol which means that they have Viewed the itinerary.

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